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Staykool Ltd – Terms and Conditions (Updated: May 14th, 2025)
Our goal is to be transparent and honest.

Please read the terms below carefully to avoid any misunderstandings.

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Booking Agreement

By booking a service with Staykool Ltd, you confirm that you have read and agree to these terms. It's advisable to save or print a copy for your records.

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Directions

Please look at the directions before your appointment at www.staykool.co.uk/staykool-directions.

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Air-Conditioning Service & Re-Gas 

• Your payment covers two things only:

  1. Servicing the air-conditioning system and Nitrogen Leak test if needed. (This also includes Anti-Bacterial and UV Dye Treatment)

  2. Adding the refrigerant gas to the manufacturer's specification.

• If the air-con still doesn’t work afterwards, the problem is with the car itself, not with our service, and full payment is still due.

• Staylool isn’t responsible for any extra testing, parts, or repairs unless we make a separate written agreement.

• All future appointments are charged at standard prices on the website.

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Leak Testing and Charges

• Before re-gassing, we conduct a leak test using nitrogen, ultrasonic tools, and UV dye.

• If No Leak is Found: The test is included in the full service price.

• If a Leak is Found:  £35 diagnostic/leak test fee applies. We'll inform you of the issue and suggest cost-effective repair options. If you return after fixing the fault, the full-service price will apply.

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Pressure Testing Disclaimer

Passing a pressure test doesn't guarantee the system will remain leak-free during regular use. Issues like dry seals or corroded parts can cause failures after recharging. For more details, visit: www.staykool.co.uk/pressure-test. We offer no guarantees if the system leaks after the service.

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Vehicle AC Port Access

Ensure AC ports are accessible. For some electric vehicles (e.g., Tesla, BMW i3), plastic covers may need to be removed before the appointment. Staykool isn't authorised to perform bodywork or panel removal.​

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Extreme Leak Sealer Disclaimer

Staykool isn't liable if the Extreme Leak Sealer additive doesn't resolve a leak. We advise getting the part replaced if a leak is found, but the Extreme Sealer fixes 70% of leaks.

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Marketing Consent

By booking online, you agree to receive occasional promotional material from Staykool Ltd. You can unsubscribe at any time.

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Fragrance Sensitivity

If you're sensitive to fragrances, please request not to have the antibacterial treatment.

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Loyalty Offer once you have had the first service with us.

Returning customers pay £25 for a winter service from October to March. Additional gas charges for topping up if needed:

• R134a: £5 per 100g

• R1234yf: £10 per 100g

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Computer Diagnostics

We offer computer diagnostics to help identify faults in your vehicle’s air conditioning system and related components. This service allows us to read fault codes from the vehicle’s ECU (engine control unit) and provide accurate repair recommendations.​

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Car Ac Repairs

We have a mechanic who fixes and repairs any aircon issues, This will need to be booked in with him, as parts need to be ordered in most cases. But any small leaks can be repaired with the Extreme Leak Additiver.

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No Charge Guarantee.

If your aircon is not working or is empty, and we can not diagnose or can't find a leak if it fails the leak test, we will not charge you. We will then recommend you to our onsite mechanic for in-depth diagnostics if needed. I

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Car Value

We only regas cars up to the value of £100,000.

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Fitting Parts

We are not insured the fit any parts you may supply, our insurance only covers Car Ac Re-gases and Diagnostics.

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Disclaimer:
Staykool Ltd cannot be held responsible if any warning lights (such as the engine management light) appear on your dashboard after your appointment. These issues are often unrelated to the AC system or our work and may be due to existing or developing faults. This policy helps protect against fraudulent or misleading claims. Please request that you do not wish to have computer diagnostics if you have any concerns.

 

Late arrival

If you arrive more than 10 minutes late, we may not be able to carry out your aircon service. If you do not turn up for appointment, we charge a £35 no-show fee.

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Complaints and Legal Documents

Please read our complaints, CCTV footage retention, and legal policies by Clicking Here

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