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Staykool Ltd – Terms and Conditions 
Our goal is to be transparent and honest.

Please read the terms below carefully to avoid any misunderstandings, and print them for future reference.

Please DO NOT BOOK if you do not agree with any terms

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StayKool Terms & Service Information

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What’s Included in a Service

At StayKool, you’re paying for a professional air-con service that includes:

• A full nitrogen leak test

• Ultrasonic and UV dye inspection

• Regas to the manufacturer’s specification

• Free antibacterial treatment

We’re not responsible for extra parts, wiring faults, or electrical issues unless agreed in writing.

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Leak Testing & Limitations

We use industry-leading tools to check for leaks before any gas is added. In most cases, once the system passes our checks and is re-gassed, it works perfectly. However, no leak test is 100% guaranteed, and here’s why:

• We test your system under static pressure (engine off). Some leaks only appear when the system is running under high pressure and heat; these are called dynamic leaks.

• If the system has been empty for a long time, moisture may have entered, creating acid that can damage internal parts and cause new leaks.

• We add UV dye to help find any future leaks. If we cannot detect leaks under a static test, they may still show later under real driving conditions.

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Follow-Up Leak Test Policy

If your vehicle’s system is empty of gas at the time of service, we carry out a static nitrogen pressure test. This detects the majority of leaks but does not guarantee the system is leak-free.

To confirm system performance, customers are strongly advised to book a follow-up leak check between 7–14 days after service:

• Special price: £35 if booked within this period.

• We will check the system under UV light, remove the gas to confirm none has escaped, and apply further diagnostics.

✅ If a leak is found:

• Gas will be removed.

• Once the fault is repaired, we will re-gas the system free of charge (if repaired within 1 month of the original service).

• ⚠️ Please note: if gas is removed, the air conditioning will not work again until the repair and regas are completed.

✅ If no leaks are found:

• Gas will be removed and reintroduced to confirm the system is holding correctly.

• Our Extreme Leak Additive will also be added free of charge as a precaution.

⚠️ Important: If the recheck is carried out after 14 days, the standard £35 leak test fee will apply, and we cannot offer the free regas option.

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Pricing Summary

• £69 (R134a) for full service (includes nitrogen test, UV dye, antibacterial treatment).

• £99 (R1234yf) for full service (includes nitrogen test, UV dye, antibacterial treatment).

• £35 for leak diagnostics if a leak is confirmed and the system cannot be regassed.

• £35 follow-up recheck within 7–14 days (special offer terms above).

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StayKool Leak Sealer Policy (Legal Requirement)

If your system is empty or leaking more than 40g/year, the law says we cannot legally re-gas it unless:

• A leak is repaired, or

• We add Extreme Leak Sealer to help seal micro-leaks

This keeps us compliant with F-Gas regulations and protects the environment.

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Empty Systems – Risk of Corrosion & Seal Damage

If your vehicle’s air conditioning system arrives with no refrigerant, please note the following:

• Air and moisture may have entered the system.

• Moisture can react with compressor oil, creating acid that damages internal parts.

• Acid can corrode metal components and weaken seals.

• These issues are not detectable during a standard leak test.

• Leaks or failures may only become apparent once the system is refilled and running.

By proceeding with a regas on an empty system, the customer accepts this risk. StayKool Ltd cannot be held liable for future leaks or failures caused by pre-existing internal acid damage. Please advise us at the appointment if you do not wish to proceed with a regas.

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Other Key Policies

• We do not service vehicles with rear air conditioning, as we cannot access rear pipes. We will still carry out the service, but are not liable if the rear system leaks afterward.

• Extreme Leak Sealer: Helps seal small leaks, but isn’t guaranteed.

• Video & Audio Recording: We record services to document work for quality and support.

• R12 Conversions: We do not re-gas cars converted from R12.

• Diagnostic Warning Lights: If a warning light appears, it is unlikely to be related to the AC service unless directly caused by us.

• Loyalty Offer: After your first full service, return between Oct–Mar for a £25 winter service.

• Top-up charges: £5/100g (R134a), £10/100g (R1234yf).

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Mobile Service – Access, Call-Out Fee & Deposit

• Work must be carried out on private property (driveway or car park).

• We cannot work on the public highway.

• £35 call-out fee applies to mobile appointments.

• £35 deposit required, non-refundable if you are not present or access is unsuitable.

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Booking Terms

• Late arrivals (over 10 minutes): We may not be able to complete the work.

• No-shows: £35 fee applies.

• Cancellations: £35 fee if cancelled with less than 12 hours’ notice.

• Vehicle value: We do not work on vehicles worth over £100,000.

• Customer-supplied parts: We do not fit these at the time of service.

• Electric vehicles: Customers may need to remove plastic covers to allow access to AC ports. We do not carry out bodywork.

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Third-Party Repairs

We sometimes recommend trusted independent mechanics. These are not employed by StayKool. Any warranties or guarantees are between you and the third party.

Marketing Consent

By booking with us, you agree to receive occasional promotional messages. You can unsubscribe at any time.

Fragrance Sensitivity

Please inform us if you are sensitive to fragrances — we will skip the antibacterial treatment.

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Full Terms & Complaints Policy

For full details on CCTV, complaints, legal policies and more, visit:
👉 www.staykool.co.uk/legal

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