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Staykool Ltd – Terms and Conditions 
Our goal is to be transparent and honest.

Please read the terms below carefully to avoid any misunderstandings, and print for future reference.

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Very Important Notice – Please Read Before Booking

You are paying StayKool to carry out a professional air-conditioning service, including a thorough leak test and re-gassing to the manufacturer’s specifications.

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At StayKool, we perform one of the most advanced air conditioning services available, using industry-leading leak detection tools such as:

• Nitrogen pressure testing

• Ultrasonic detectors

• UV dye inspection

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This allows us to thoroughly check for leaks before any refrigerant is added.

In the vast majority of cases, once a car passes our leak test and is re-gassed, the system works perfectly. However, it’s important to understand that no leak test is 100% guaranteed, and here’s why:

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• We perform a static pressure test, which checks for leaks while the system is cold and off. Some very small leaks or weaknesses may only show once the system is running, under high pressure and heat.

• If your system has been empty for some time, it may have absorbed moisture and air. This can react with the oil inside, creating acid, which corrodes internal components and can lead to new leaks after the refill.

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While this is rare, it does happen — and it’s not a fault with our service or workmanship, you are only paying to leak test and refill your car's aircon system. It is the car's fault if the system fails and leaks, not Staykool Workmanship.

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⚠️ Please only book with us if you are willing to accept this small but real risk.

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If your system leaks again after our service, we cannot offer free regassing or repairs. Any return visit will be charged at our standard rates:

• £35 for diagnostic leak testing

• £69 (R134a) or £99 (R1234yf) for full service and re-gas

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We aim to be honest, transparent, and fair in everything we do — and we appreciate customers who value the same approach.

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If you are not prepared to accept this risk or are likely to complain in such a situation, we kindly ask that you do not book with us.

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Directions

Please look at the directions before your appointment at www.staykool.co.uk/staykool-directions.

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Air-Conditioning Service & Re-Gas 

• Your payment covers two things only:

  1. Servicing the air-conditioning system and Nitrogen Leak test if needed. (This also includes Anti-Bacterial and UV Dye Treatment)

  2. Adding the refrigerant gas to the manufacturer's specification.

• If the air-con still doesn’t work afterwards, the problem is with the car itself, not with our service, and full payment is still due.

• Staylool isn’t responsible for any extra testing, parts, or repairs unless we make a separate written agreement.

• All future appointments are charged at standard prices on the website.

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Leak Testing and Charges

• Before re-gassing, we conduct a leak test using nitrogen, ultrasonic tools, and UV dye.

• If No Leak is Found: The test is included in the full service price.

• If a Leak is Found:  £35 diagnostic/leak test fee applies. We'll inform you of the issue and suggest cost-effective repair options. If you return after fixing the fault, the full-service price will apply.

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StayKool Leak Sealer Policy (Legal Compliance)

If your vehicle arrives with no refrigerant or has lost more than 40 grams per year, this suggests a leak exceeding the acceptable limit set out in Directive 2006/40/EC and Regulation (EC) No. 706/2007 on vehicle air conditioning system approval.

In addition, under the UK-retained Regulation (EU) No. 517/2014 on fluorinated greenhouse gases (F-Gas Regulation), it is illegal to knowingly re-gas a leaking system without taking corrective action to prevent further refrigerant loss.

 

StayKool’s Policy:

If no leak is found but your system is empty or appears to be leaking more than 40g/year, Extreme Leak Sealer must be added as part of the service.

 

We cannot legally re-gas your system unless:

• A leak is located and repaired, or

• Leak Sealer is added to help seal undetectable micro-leaks.

 

This policy ensures legal compliance and protects the environment from avoidable gas emissions.

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For more details, you can read the official directive here:

Directive 2006/40/EC on Mobile Air Conditioning Systems

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Pressure Testing Disclaimer

Passing a pressure test doesn't guarantee the system will remain leak-free during regular use. Issues like dry seals or corroded parts can cause failures after recharging. For more details, visit: www.staykool.co.uk/pressure-test. We offer no guarantees if the system leaks after the service.

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Vehicle AC Port Access

Ensure AC ports are accessible. For some electric vehicles (e.g., Tesla, BMW i3), plastic covers may need to be removed before the appointment. Staykool isn't authorised to perform bodywork or panel removal.​

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Extreme Leak Sealer Disclaimer

Staykool isn't liable if the Extreme Leak Sealer additive doesn't resolve a leak. We advise getting the part replaced if a leak is found, but the Extreme Sealer fixes 70% of leaks.

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Marketing Consent

By booking online, you agree to receive occasional promotional material from Staykool Ltd. You can unsubscribe at any time.

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Fragrance Sensitivity

If you're sensitive to fragrances, please request not to have the antibacterial treatment.

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Loyalty Offer once you have had the first service with us.

Returning customers pay £25 for a winter service from October to March. Additional gas charges for topping up if needed:

• R134a: £5 per 100g

• R1234yf: £10 per 100g

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Computer Diagnostics

We offer computer diagnostics to help identify faults in your vehicle’s air conditioning system and related components. This service allows us to read fault codes from the vehicle’s ECU (engine control unit) and provide accurate repair recommendations.​

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Car Ac Repairs

We have a mechanic who fixes and repairs any aircon issues, This will need to be booked in with him, as parts need to be ordered in most cases. However, any small leaks can be repaired with the Extreme Leak Additiver.

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No Charge Guarantee.

If your aircon is not working or is empty, and we can not diagnose or find a leak if it fails the leak test, we will not charge you. We will then recommend you to our onsite mechanic for in-depth diagnostics if needed. 

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Cancellation Policy

Please note that a £35 cancellation fee applies if you cancel your appointment 12 hours before appointment time. This charge covers the time that was reserved exclusively for your booking and the associated administrative costs.

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Car Value

We only regas cars up to the value of £100,000.

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Fitting Parts

We are not insured the fit any parts you may supply, our insurance only covers Car Ac Re-gases and Diagnostics.

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Disclaimer:
Staykool Ltd cannot be held responsible if any warning lights (such as the engine management light) appear on your dashboard after your appointment. These issues are often unrelated to the AC system or our work and may be due to existing or developing faults. This policy helps protect against fraudulent or misleading claims. Please request that you do not wish to have computer diagnostics if you have any concerns.

 

Late arrival

If you arrive more than 10 minutes late, we may not be able to carry out your aircon service. If you do not turn up for appointment, we charge a £35 no-show fee.

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Complaints and Legal Documents

Please read our complaints, CCTV footage retention, and legal policies by Clicking Here

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