​

Staykool Ltd – Terms and Conditions 
Our goal is to be transparent and honest.

Please read the terms below carefully to avoid any misunderstandings, and print for future reference.

​

​

At StayKool, you’re paying for a professional air-con service that includes:

• A full nitrogen leak test

• Ultrasonic and UV dye inspection

• Regas to manufacturer's spec

• Free antibacterial treatment

• We’re not responsible for extra parts, wiring faults, or electrical issues unless agreed in writing.

​

We use industry-leading tools to check for leaks before any gas is added. In most cases, once the system passes our checks and is re-gassed, it works perfectly. However, no leak test is 100% guaranteed, and here’s why:

​

Why Problems Can Still Happen After a Regas

• We test your system under static pressure (engine off). Some leaks only appear when the system is running under high pressure and heat; these are called dynamic leaks.

• If the system has been empty for a long time, moisture may have entered, creating acid that can damage internal parts and cause new leaks.

These are faults with the vehicle itself, not our workmanship.

​

Before Booking, Please Understand:

• If your system develops a leak after our service, we can’t offer free re-gassing or repairs.

• Any return visits will be charged at standard prices:

  • £35 for leak diagnostics

  • £69 (R134a) / £99 (R1234yf) for full service

• If you’re not comfortable with this small but real risk, please don’t book with us.

We value honest, fair customers — and we promise to treat you the same way.

​

Leak Testing & Diagnostics Pricing

• If your system passes the leak test and is re-gassed, you pay the full service price:

  • £69 (R134a) or £99 (R1234yf)
    (Includes all testing – not charged separately)

• If a leak is found, you’ll only be charged £35 for diagnostics, and we’ll give you a repair recommendation.

• If your car has no gas or needs to be emptied/refilled to test, that becomes a full service, and the £35 fee is included — you won’t be charged twice

• We do not service vehicles with rear aircon as we can not get access to the rear pipes.

​

StayKool Leak Sealer Policy (Legal Requirement)

If your system is empty or leaking more than 40g/year, the law says we cannot legally re-gas it unless:

• A leak is repaired, or

• We add Extreme Leak Sealer to help seal micro-leaks

This keeps us compliant with F-Gas regulations and protects the environment.

​

Third-Party Repairs

We sometimes recommend trusted independent mechanics. These are not employed by us, and we can’t take responsibility for their work. Any warranties or repairs are between you and them.

​

Other Key Policies

• Extreme Leak Sealer: Helps seal small leaks but isn’t guaranteed. We’re not liable if it doesn’t work.

• We use video and audio recording during services to document our work. This helps us quickly resolve any future enquiries or issues

• R12 Conversions: We do not re-gas cars converted from R12 systems.

• Diagnostic Light Warning: If a dash warning light appears after the appointment, it’s likely unrelated. We are not liable unless directly caused by our service.

• Loyalty Offer: After your first full service, you can return between Oct–Mar for a £25 winter service.

  • Top-up charges apply if extra gas is needed: £5/100g (R134a), £10/100g (R1234yf)​

Booking Terms

• Late arrivals: More than 10 minutes late? We may not be able to carry out the work.

• No-shows: £35 no-show fee applies if you don’t turn up.

• Cancellations: £35 fee if cancelled with less than 12 hours’ notice.

• Car value: We do not work on vehicles worth more than £100,000.

• Fitting parts: We do not fit customer-supplied parts at the time of service — only diagnostics and air con services are covered by our insurance.

• Electric vehicles: Some cars (e.g. Tesla, BMW i3) may require you to remove plastic covers to access the AC ports. We do not carry out bodywork.

​

Marketing Consent

By booking with us, you agree to receive occasional promotional messages. You can unsubscribe at any time.

​

Fragrance Sensitivity

Let us know if you’re sensitive to fragrances — we’ll skip the antibacterial treatment.

​

Full Terms & Complaints Policy

For full details on CCTV, complaints, legal policies and more, visit: www.staykool.co.uk/legal

​​​​

​